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About us: JCO electronics is experted in security surveillance field for 16 years.We have a complete set of departments of production, research and development, design and so on. We hear ideas from our customers, swiftly response to customize our product. Welcome to start your wonderful trail from using our smart home camera. Carry your home on your smartphone! If you have any good idea or question in using our camera, please just contact us by email: firstname.lastname@example.org, weâll do our best to help you. Note: * 2.4Ghz network is required, If you use 5G Wi-Fi router, make sure you never close 2.4Ghz band manually, our camera will automatically connect 2.4GHZ band. * Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+ * High-Speed Internet Connection (1.5Mbps+) * This camera have to connect the power when you use it. Cause there is not built-in rechargeable battery supply in the camera. * This camera doesnât support special character in your Wi-Fi password or Wi-Fi name, please change it and re-connect. * Following conditions please reset the camera: A) When the first installation failed B)change the Wi-Fi name or password ;C)replace the router ;D)change the admin user(The previous user needs to remove the camera from App) Steps: 1)Download âDanaleâ APP from App Store (iOS) or Google Play (Android) 2)Power for Camera near your router ( Once the camera is connected with WiFi, and shows ‘online’ on Danale app, you can move it to other places where has a good wifi signal.) 3)Creat an account on ‘Danale’ App,then follow steps in app. 4) If failed, please try to hold down the’Reset’ button around 8 seconds until you hear a reminding ‘reset successfully’. Then repeat the above steps to setup again (try to configure more times if fails connection or email customer service:email@example.com). Troubleshooting 1. Camera canât connect Wifi when firstly setup. * Make sure your smartphone have connected your Wi-Fi already! * Plug in your camera into a power outlet that is close to your router. * Enter the correct Wi-Fi user name and password. * if connection fails, pls try to reset the camera more times or email us:firstname.lastname@example.org 2.After a long time using, the camera is offline and cannot view remotely Firstly, refresh the camera list by pulling down the APP window. If still canât recover. check and do following steps: A. Check if the camera is placed within the Wi-Fi signal range, If yes, please recover B. Check if the camera is power off or not. If yes, please recover C. Check if the WIFI router works. If yes, please recover D. Check if the WIFI router name and WIFI password changed recently? If yes, please use the reset tool to reset the camera and do the connection again with the new WIFI router name and password. E. If not the above questions are checked. repower the camera and 2 minutes later, run the APP